For information or assistance, contact:
Waterway Plastics Customer Service Department: 805.981.0262
Waterway Plastics, 2200 East Sturgis Road, Oxnard, California 93030
Telephone: 805.981.0262 • Fax: 805.981.9403 • Toll Free Fax: 888.772.5387
www.waterwayplastics.com • firstname.lastname@example.org
Effective December 2, 2019. All prices subject to change without notice.Product Disclaimer:
All illustrations, photographs and specifications in this publication are based on product information available at the time of printing. Waterway reserves the right to make changes at any time, without giving prior notice, to colors, materials, specifications, part numbers and prices and to discontinue product or product components. All items are not available in all colors or materials.Ordering:
To ensure prompt and proper shipment, please order by product part number and description. Be sure to include the correct (last digit) number for the color desired. Specially quoted product numbers must not be changed (even by one digit), or the pricing will not be recognized. Products and prices are subject to change without notice.
All orders must be a minimum of $50.00.
All items are subject to availability and may require additional set up fees and minimum quantities.Terms:
All sales are cash with order until credit is established, after which, terms are net 30 days.Shipments:
All shipments are F.O.B. Oxnard, California.Claims:
All claims must be made within 30 days after receipt of merchandise.Returns:
All returns are subject to the Waterway Limited Warranty Policy and written approval, and must be accompanied by an "RGA" (Return Goods Authorization) form or number issued by Waterway prior to returning the merchandise. Unauthorized returns will not be accepted. Freight must be prepaid. Waterway will not accept returned merchandise after 90 days of shipment and/or not in original resalable condition. In some cases a restocking fee will apply.Information Regarding Lost or Damaged Merchandise:
Our responsibility for any shipment ceases when the carrier signs the Bill of Lading. All shipments should be inspected immediately upon arrival. If cartons, packages or crates are received in short or damaged condition, it is important that the driver be notified and the recipient should insist on a notation of the loss or damage across the face of the freight bill.
If there is no indication of damage on the freight bill, no claim can be enforced against the carrier.
If concealed loss or damaged merchandise is discovered, notify the carrier immediately and request an inspection, and retain the shipping carton/container. A concealed damage report must be made within 7 calender days of delivery of the shipment, or the carrier will not entertain any claim for the loss. The carrier agent will perform an inspection and will normally grant a concealed damage notation. IF THE CARRIER RECEIVES A CLEAR RECEIPT FOR THE MERCHANDISE THAT HAS BEEN DAMAGED IN TRANSIT, IT IS AT THE RECIPIENT'S OWN RISK AND EXPENSE.
Waterway is willing to assist in collecting claims for loss or damage, but our willingness does not make us responsible for collection of claims or for the replacement of merchandise.
For additional information or assistance in this regard, please contact: